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Govt.
Of Assam
Department
of Public Enterprises
No.
PE (D) 6/2001/21 Dated Dispur the 19 January 2002
From
: Sri P. K. Chowdhary IAS
Commissioner & Secretary
To
: The Chairman : Chairman Cum Managing Director : Managing
Director :
Executive Director : Chief Executive Officer :
Commissioner
__________________. (All SLPEs)
____________
Sub:
CITIZENS'/CLIENT'S CHARTER - INFORMATION & FACILITATION COUNTER
(IFC)
Sir,
I
am directed to inform you that in order to make the public aware of
their entitlement with transparency under the Citizens' Empowerment
programme, the State Govt. has decided that the State Level Public
Enterprises (SLPEs) with direct or indirect public dealings should
formulate Citizens' / Clients' charter and set up Information &
Facilitation counters (IFCs). You are therefore advised to formulate
the charter in respect of your organization and make it public
through display boards and other media. You are also requested to
set-up IFCs for the benefit of the clients.
GUIDELINES
FOR FORMUATING CITIZENS' / CLIENT'S CHARTER
The
charter should be simple & understandable by all concerned
The
charter should specify goods & services offered by the
organization
The
entitlement of the clients (Services & Goods which can be
availed) should be
clearly mentioned
Procedures
/ Costs involved, if any should be indicated against each
entitlement
The
contact person for availing the goods / services should be stated
with name designation & his / her location and contact number
Time
limits within which the client's application will be disposed should
get stated against each entitlement
The
hierarchical grievance redress system should be available in the
charter
Type
of co-operation expected from the citizens' / clients should be
enquired
GUIDELINES
FOR SETTING-UP OF IFCs
The
IFCs, manned with experienced persons should be in a position to
make detailed information on the points of the charter to the
clients
Forms
etc. required should be available in the IFCs
This
Department should be apprised of the actions taken, with a copy of
the charter formulate
Yours
faithfully
Sd/-
(P. K. Chowdhary)
Commissioner & Secretary
Department
of Public Enterprises
Memo
No. PE (D) 6/2001/21-A Dated Dispur the 19 January 2002
Copy
to :
The
Chief Secretary, Assam : Dispur for
favor of information
The
Principal Secretary / Commissioner & Secretary / Secretary to
the Govt. of Assam ________. Department (All Administrative
Departments of SLPEs) DISPUR / CHANDMARI, Guwahati 3
The
Commissioner & Secretary to the Chief Minister, Assam : Dispur
The
Secretary to the Govt. of Assam, AR & T Department Dispur with
reference to his No. AR.9/2001/Pt.I/97 Dated 26.09.2001
By order etc.
Sd/- (P. K. Chowdhary)
Commissioner & Secretary
Department of Public Enterprises
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